Operations Lead, Prevention Education Team

Houston, TX

Full Time

Mid Level

LOVE146 VISION: The abolition of child trafficking and exploitation. Nothing less.

LOVE146 MISSION: Love146 journeys alongside children impacted by trafficking today and prevents the trafficking of children tomorrow.

REPORTS TO: Prevention Growth Strategy and Operations Manager

STATUS: Full-time (40 hours/week)

BENEFITS: Organizational culture committed to equity, self care, work-life balance, flexibility, being both values- and trauma-informed. Working alongside other mission-driven people. Comprehensive medical coverage (with a $20 flat rate employee contribution per paycheck); fifteen (15) paid vacation days annually; ten (10) paid sick days annually; paid holidays per Love146 schedule; Employee Assistance Program (EAP); month-long paid sabbatical after three (3) years continuous employment; employee-funded benefits: voluntary vision, voluntary dental, voluntary long-term disability, voluntary short-term disability, and a 403(b) retirement plan with an employer match up to 1% of gross salary. Employment with Love146 qualifies you for the Public Service Loan Forgiveness (PSLF) Program.

SALARY $60,000-$63,000 annually

LOCATION: Houston, TX (Hybrid ~2-3 regular weekly office days with additional days as needed)

TRAVEL: Local travel throughout Greater Houston and 1-2 domestic trips a year

OVERVIEW: The Love146 Prevention Operations Lead will work in close collaboration with the Prevention Growth Strategy and Operations Manager, manage semester interns, and collaborate with all other team members to execute a comprehensive strategy for Love146’s prevention initiatives in the United States. This role is a point of contact for many of the prevention team’s relationships and oversees the management of key operational processes such as invoicing, scheduling trainings, and office management. The Prevention Operations Lead has a broad understanding of Love146’s prevention program and the Not a Number curriculum in order to field numerous and varied inquiries while at the same time having a highly organized approach to ensure successful completion of responsibilities.

The successful candidate must excel in a fast-paced and evolving environment that values innovation, efficiency, collaboration, service, and risk-taking. The candidate will be a creative and strategic thinker who can quickly find solutions for challenges, effectively communicate with and energize diverse stakeholders, and serve as a professional resource.

JOB RESPONSIBILITIES

Program Operational Development, Monitoring, and Evaluation

In collaboration with the Prevention Operations Manager and others, assist in developing program strategies that support successful pursuit of identified program goals
In collaboration with the Prevention Operations Manager, have a comprehensive understanding of programmatic goals and timelines.
Works innovatively to identify and develop new and improved operational processes for the prevention program, ie: data tracking, portal innovation, and speaking into financial processes
Support and contribute to the coordination and/or production of program-related documentation and written materials relating to specific projects/programs

Program Coordination

Answer and direct all incoming communications (e.g., phone and email), discerning how to appropriately field requests for information and training
Coordinating logistics for presentations, trainings, and conference attendance
Represent Love146 at conferences and other external events either presenting and/or exhibiting
Coordinate with the Finance team to initiate and successfully close invoices
Coordinate with the Database Specialist and Technology Contractor to identify opportunities to improve the program’s use of technology (e.g., web portal, Salesforce, DropboxSign)
Additional program coordination support, as needed

Training and Technical Assistance

Serve as first point of contact for requests related to Not a Number training and technical assistance
Engage with potential candidates for curriculum trainings: evaluate inquiries, inform candidates of training requirements, and coordinate with appropriate prevention staff
Manage contacts (facilitators) and accounts in Not a Number salesforce cloud experience
Track/manage the recertification process for facilitators and communicate with individual facilitators as appropriate
Work in conjunction with Prevention Growth Strategy and Operations Manager to communicate with agencies hosting trainings and ensure all resources are in place
Coordinate licensing and logistics for Not a Number Facilitator Certification Trainings
Communicate with agencies and individuals attending training to ensure all paperwork, payment, and details for the training are handled
Coordinate invoices and payments in conjunction with the finance team
Assist in logistical Training of Trainers activities; e.g. shipping, licensing, and invoices
Provide technical assistance and support Prevention Advisory Specialist on quarterly webinars, as needed

Reporting and Team Interaction

Provide regular updates to the team members as appropriate
Work to secure and facilitate the distribution of programmatic supplies
Collaborate with Prevention Program Manager to recruit and provide supervision to prevention education interns, as appropriate
Complete data tracking and reporting using excel, Salesforce and Not a Number web portal
Assist with producing monthly, quarterly, and annual reports, as required by the program
Provide input on Love146’s prevention strategy and growth needs

QUALIFICATIONS & EXPERIENCE

A Bachelor’s Degree in STEM, Public Health, business or a related field, or work experience equivalent to the position
Two to four years experience providing programmatic support in a nonprofit preferred
Two to four years experience in project management and/or program administration
Proven track record of successfully managing multiple projects simultaneously
Additional experience managing intern and/or volunteer programs preferred
Demonstrated diplomacy and maturity in cross-cultural interactions

KNOWLEDGE, SKILLS & ABILITIES

Successful at autonomous work, including working independently, anticipating work needs, and following through with minimum direction
Attention to detail and high level of accuracy
Highly motivated, organized, and possessing a professional demeanor.
A learner, with a strong appreciation for collaboration.
Ability to communicate effectively; develop, present, and promote projects.
Ability to work independently, establishing both short and long-term objectives.
Self-awareness governing when to push through obstacles and when to reach out for support
Ability to manage stress and express self-care concerns.
Proficiency in relevant computer applications such as Microsoft Office, Excel, PowerPoint, and Internet applications (e.g., Google Drive).

COMPETENCIES

Adaptability/Flexibility
Analysis
Attention to Detail
Collaboration
Innovative
Strategic

Love146 is an Equal Employment Opportunity Employer.

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