Technology Coordinator

(Multiple states)

Full Time

Mid Level

LOVE146 VISION: The end of child trafficking and exploitation. Nothing less.

LOVE146 MISSION: Love146 journeys alongside children impacted by trafficking today and prevents the trafficking of children tomorrow.

REPORTS TO: Tech Manager

STATUS: FTE (40 hours weekly)

SALARY: $55,000 - $58,000 Annually

BENEFITS: Organizational culture committed to self care, work-life balance, flexibility, being both values- and trauma-informed. Working alongside other mission-driven people. Comprehensive medical coverage (Comprehensive medical coverage (employee contribution is 6% - 15% of monthly premium dependent on plan selection, or 15%-20% dependent on buy-up plan selection); twenty-five (25) paid vacation days annually; ten (10) paid sick days annually; paid holidays per Love146 schedule; Employee Assistance Program (EAP); month-long paid sabbatical after five (5) years continuous employment; employee-funded benefits: voluntary vision, voluntary dental, voluntary long-term disability, voluntary short-term disability, and a 403(b) retirement plan with an employer match up to 1% of gross salary. Employment with Love146 qualifies you for the Public Service Loan Forgiveness (PSLF) Program

LOCATION: Remote in the following states: NY, TN, KY, CT, MA; Hybrid (1-2 days/week in office if location is within driving distance of Charlotte or New Haven, CT office)

OVERVIEW: The Technology Coordinator plays a key role in maintaining the integrity, accessibility, and utility of the organization’s data. With a strong focus on data hygiene and support for data-informed decision making, this position ensures accurate entry, consistent management, and effective use of data across systems. In addition, the Coordinator provides day-to-day technical support to staff and helps maintain essential IT systems, combining a service-oriented mindset with technical know-how to keep the organization running smoothly.

JOB RESPONSIBILITIES

Technical Management & Troubleshooting

Under the direction of the Tech Manager, respond promptly to staff IT support requests encompassing hardware, software, network, and account issues
Set up and configure new employee workstations, including laptops, phones, and email accounts
Collaborate with external IT vendors for advanced troubleshooting when necessary

Systems & Software Management

Maintain and update user accounts across systems such as Google Workspace and Salesforce
Organize file storage and maintain shared drives for optimal accessibility
Conduct basic training sessions for staff on technology tools and reinforce security best practices

Data and Database Coordination

Ensure accuracy and consistency in data entry across CRM, donor databases, and other platforms
Support staff in following data entry standards, naming conventions, and formatting protocols to ensure data quality across systems

Conduct regular database audits to identify inconsistencies, missing information, or duplicates
Collaborate with program, development, and operations teams to ensure data is properly tagged, categorized, and segmented for reporting and outreach

Implement data cleaning procedures, including deduplication, validation, and standardization
Assist with merging, archiving, or removing outdated or duplicate records, maintaining data integrity and history
Work with external IT providers or database administrators to resolve performance issues, ensure uptime, and maintain secure access

Generate standard and ad hoc reports to support program evaluation, compliance tracking, fundraising efforts, and leadership decision-making
Help ensure data is accessible to the right stakeholders while upholding privacy, security, and permission protocols
Assist with basic data analysis, dashboards, and data visualizations to help staff understand trends, service gaps, and performance indicators
Serve as a point of contact for staff questions related to database use, providing troubleshooting and guidance as needed

Compliance & Security

Handle sensitive data securely and in accordance with organizational policies and legal requirements, including HIPAA compliance
Assist in implementing data privacy measures, managing permission settings, and encryption protocols
Ensure software and security updates are applied to computers and devices, including but not limited to regular data backups and remote device management
Support cybersecurity initiatives by managing password protocols and providing phishing prevention training

QUALIFICATIONS & EXPERIENCE

Associates or Bachelors Degree, or 2-3 years of professional experience in related technology field
2+ years of experience in IT support, help desk, or a related role
Strong knowledge of MacOS, Google Workspace, and Microsoft
Ability to troubleshoot common hardware and software issues
Strong communication skills and ability to assist non-technical users
Experience in a nonprofit or social services organization preferred
Familiarity with case management or donor database systems (e.g., Salesforce, Apricot, Raiser’s Edge)
Basic networking knowledge and experience with IT security best practices

KNOWLEDGE & SKILLS

Familiarity with the Internet as a research resource
Excellent communication skills, including verbal and written communication
Up-to-date with the rapidly changing field of computer/digital technology
Ability to receive a set of tasks from others and complete them in a timely manner
Ability to take initiative, to set priorities, work independently, and manage multiple tasks
Ability and willingness to adapt to a variety of duties and priorities
Sense of humor

COMPETENCIES

Problem-solving mindset and patience in assisting staff
Strong organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Commitment to the mission and values of the organization

Love146 is an Equal Employment Opportunity Employer

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